Refund policy
Refund policy
We want you to be happy with your order. If you're not, here's how returns work.
Returns
- You have 30 days from the day your order is delivered to ask for a return.
- Items must be unused and in their original condition.
- Email us at hello@pinkdoorsupply.com with your order number before sending anything back. We'll reply with return instructions.
- You pay for return shipping. Please use a tracked service. We can't refund a return that doesn't reach us.
Damaged, defective or wrong items
- If your order arrives damaged or defective, or we sent the wrong item, email us within 30 days of delivery with your order number and a photo.
- We'll send a replacement or give you a full refund, whichever you prefer. You won't pay return shipping for our mistake.
Refunds
- We'll email you when your return arrives and has been inspected.
- Approved refunds go back to your original payment method within 10 business days. Your bank may take longer to post it.
Exchanges
The fastest way to get a different color is to return your item and place a new order.
Changes and cancellations
Email us as soon as possible at hello@pinkdoorsupply.com. We can change or cancel an order only if it hasn't shipped.